Matcha-tery Shipping Policy

1. Shipping area

We only ship to mainland Spain and the Balearic Islands.

We do not ship to the Canary Islands, Ceuta, Melilla, Portugal or the rest of the EU.

2. Delivery times

Orders are prepared and shipped within approximately 24 to 72 business hours from payment confirmation.

For the Balearic Islands, the estimated delivery time may be 2 to 5 working days.

Times are indicative and may be affected by logistics incidents, high demand, weather or public holidays.

3. Shipping costs

Free shipping to the Peninsula and Balearics when the subtotal (after discounts) is 39 € or more.

Below 39 €, shipping is 3.99 €.

Costs are shown clearly in the cart and in Stripe Checkout before payment.

Tote Bag Matcha-tery (size and gift promo)

The Tote Bag Matcha-tery body is 32 cm wide × 32 cm high × 10 cm deep. Height is the bag body only, excluding handles (handle length is not confirmed yet).

Packed weight will be stated when confirmed. We do not use 0 g.

Orders with a paid-product subtotal (before discounts, excluding shipping) of 45 € or more include a gift tote. Maximum one gift tote. You can also buy it for 17.90 €. The gift tote is never charged and shares stock with the paid tote. Combinable with WELCOME10.

4. Order tracking

Once the order has been shipped, the customer may receive tracking information via the email address provided during purchase, provided that the carrier offers this service.

5. Delivery incidents

If you notice any issue related to the delivery of your order, contact us as soon as possible at info@matchatery.com.

Please always include your order number so we can help you more quickly.

6. Incorrect addresses

It is the customer responsibility to provide a complete and correct shipping address.

Matcha-tery will not be responsible for delays, additional costs or failed deliveries arising from errors in the details provided by the customer.

If a parcel is returned because of an incorrect address or failed delivery, reshipping costs may be borne by the customer.

7. Products damaged in transit

If your order arrives damaged or shows visible signs of deterioration, please notify us within a maximum of 48 hours from receipt, attaching photographs of the package and product.

After review, Matcha-tery will offer an appropriate solution, which may include replacement of the product or a refund where applicable.

8. Contact

For any shipping-related question, write to info@matchatery.com.

Thank you for being part of the Matcha-tery community.

We do not sell matcha. We create rituals.

Parcel weight

Packed weight will be stated when confirmed.