Terms and Conditions
Terms and Conditions
Welcome to Matcha-tery. This page sets out the terms and conditions that govern the use of our website and the purchase of our products. By accessing and using this website, you accept the conditions described below.
Last updated: September 2026.1. General information
Owner: Alexandra Balcells Peña
Trade name: Matcha-tery
NIF: ES47944440C
Address: Ronda General Mitre 189, 08023 Barcelona, Spain
Email: info@matchatery.com
2. Purpose
These conditions regulate access to, browsing and use of this website, as well as the purchase of products offered through the online store.
Matcha-tery reserves the right to modify the content, products, prices or conditions described here at any time.
3. Products
The products offered on the website are premium ceremonial matcha and other items related to matcha preparation and ritual.
Images are illustrative and may show slight variations from the final product without affecting its essential characteristics.
4. Prices
All prices are expressed in euros (€).
Prices include 21% VAT (mainland Spain and the Balearic Islands).
Shipping costs will be itemised before purchase completion.
Matcha-tery reserves the right to change prices without prior notice, with the price in force at the time of purchase always applying.
5. Purchase process
Purchases are made on the website.
The user must provide true, complete and up-to-date information.
Payment is made through Stripe Checkout. Stripe sends the payment receipt. A separate order or shipping confirmation email may be added later.
6. Payment methods
We accept card, and Apple Pay, Google Pay and Stripe Link when Stripe enables them. PayPal and Shop Pay are not offered.
Matcha-tery does not have direct access to the customer banking or financial information.
7. Shipping and delivery
Orders ship to mainland Spain and the Balearic Islands. We do not ship to the Canary Islands, Ceuta, Melilla, Portugal or the rest of the EU.
Estimated preparation and shipping is 24 to 72 business hours from payment confirmation. Balearic delivery may take 2 to 5 working days.
8. Right of withdrawal
In accordance with current regulations, the user has 14 calendar days from receipt of the order to exercise the right of withdrawal.
For hygiene and food safety reasons, the right of withdrawal will not apply to food products that have been opened, handled or unsealed.
Return shipping costs will be borne by the customer unless there is an error or defect.
- Unopened
- In its original packaging
- In perfect condition for later sale
9. Returns and refunds
Once the returned product has been received and checked, the refund will be issued using the same payment method used for purchase.
Returns will not be accepted for products that are opened, used, handled or do not meet the conditions described above.
10. Liability
Matcha-tery will not be responsible for:
The user is responsible for following the use and consumption recommendations indicated for each product.
- Improper use of the products sold
- Reactions derived from intolerances, allergies or personal conditions of the consumer
- Temporary interruptions to the website service due to technical causes or circumstances beyond the company control
- Errors arising from incorrect information provided by the user
11. Intellectual property
All content on this website, including texts, images, logos, designs, brands, photographs and graphic elements, is the property of Matcha-tery or authorised third parties.
Reproduction, distribution, transformation or use without express written authorisation is prohibited.
12. Data protection
Data processing is described in the Privacy Policy.
13. Applicable law and jurisdiction
These conditions are governed by Spanish law.
The parties submit to the Courts and Tribunals of Barcelona, unless consumer protection regulations establish another mandatory jurisdiction.